Student or parent complaints shall be filed in accordance with FNG Policy. 

Step 1: Contact appropriate school staff

• The most direct route to resolving a concern is for parents/guardians to first conference directly with the involved party (teacher, coach, etc.).

• The majority of  concerns can be resolved by a conversation between those directly involved.

• If this does not resolve your concern, please refer to Step 2.

Step 2: Contact campus administrator

• Campus administrators are responsible for the school's operations.

• Clarification of school policies and procedures can be explained.

• If necessary, a conference can be arranged, and a suitable solution can be discussed.

• If this does not resolve your concern, please refer to Step 3.

Step 3:  Contact Student Services office

• If steps one and two have not resolved your concern, contact the Student Services office at 972-727-7115 to request the formal Level 1 Complaint form.

• If necessary, the formal complaint process can be filed at this time.

Formal Complaint Process - Level 1

If you have gone through the previous informal steps of problem-solving and have not met a satisfactory conclusion, you may then move into the formal process by filing the Level 1 Complaint. 

 Please note:

• The complaint form must be received within 15 days of incident.

• The original complaint form must be completed.

• The lowest level administrator who has the authority to remedy the alleged problem will schedule a conference and hear the complaint within 10 days of receiving the completed Level 1 form.

• You will receive a response in writing within 10 days from the Level 1 conference.  The written response shall set forth the basis of the decision.

Formal Complaint Process - Level 2

• If you are not satisfied and/or did not receive the relief requested at Level 1, you may appeal the Level 1 decision.

• Level 1 decision(s) may be appealed to Student Services.

• You must contact Student Services office at 979-727-7115 to request the formal Level 2 appeal form.

• The appeal must be filed in writing, on the district form within 10 days of the date of the written Level 1 response.

• A conference will be set within 10 days of receiving the completed Level 2 form.  All information is limited to the Level 1 issue.

• You will receive a written response within 10 days of the Level 2 conference regarding the decision at Level 2.

Formal Complaint Process - Level 3

• If you are not satisfied and/or did not receive the relief requested at Level 2, you may appeal the decision to the Board of Trustees.

• Contact Student Services office at 972-727-7115 to request the formal Level 3 Appeal form.

• The written appeal must be received by the District within 10 days of the Level 2 response.

• The time, date, and location of the Level 3 hearing will be provided to you.

• All records will be included from Levels 1 and 2.

• The Board will hear the complaint, but may not respond which upholds the administrative decision at Level 2.